Privacy Policy & Terms

The Korean version is the official text; this English version is a reference translation.

Privacy Policy

Privacy Policy · Effective: launch date of the new website (2027 edition)

This Privacy Policy applies to personal information processed by LYVON (“the Company”) on the lyvon.io website and in the MedBridge · MedPath · MedConnect services. The Korean version is the official text; this translation is provided for reference.

01 General

The Company values your personal information and complies with Korea’s Personal Information Protection Act and related laws. This policy explains for what purposes and in what ways your personal information is processed.

02 Information we collect

① When you request a free lesson or consultation (website form)

Required: name, email, current situation (school year, enrolled/graduated, etc.), country/region of residence, reply language, consent to collection and use of personal information
Optional: phone number, target field, schools of interest, answer to “why medicine”, English level (self-assessed), main concerns, planned application timing, current preparation, monthly budget range, how you heard about LYVON

② When you enroll and use the services

Name, contact details (phone, email), student information (school year, goals, etc.), parent contact details (when a parent account is used)
Contract and payment information

③ Information generated while you use the services

Lesson and session attendance records
Learning data (LLR reports, speaking and feedback data)
Access logs, IP address, browser and device information, cookies (see 09)

03 Purposes of collection and use

Receiving free lesson and consultation requests, scheduling, and replying in your chosen language
Running and managing lessons and sessions
Providing personalised learning (MedBridge / MedPath / MedConnect programs)
Creating and providing LLR (Lesson Learned Report), including through parent accounts
Consultation and customer support
Improving the services and website usage statistics (analytics cookies only with consent)
Preventing misuse and spam

04 Retention period

Personal information is destroyed without delay once the purpose of collection and use is achieved, except in the following cases.

Item	Retention
Free lesson and consultation requests	1 year from the request (converted to enrollment records if you enroll)
Contract and payment information	5 years (Act on Consumer Protection in Electronic Commerce)
Consumer complaints and dispute records	3 years (same Act)
Consultation records	1 year
Learning data (LLR)	1 year after the service ends
Website access records	3 months (Protection of Communications Secrets Act)

Electronic files are deleted so they cannot be recovered, and paper documents are shredded.

05 Provision to third parties

The Company does not provide your personal information to outside parties, except:

where you have given prior consent
where required by law

The minimum information shared with instructors and education partners to run lessons is governed by 06 (outsourcing) and 07 (overseas transfer).

06 Outsourcing of processing

Processor	Work outsourced
Google LLC (Google Workspace)	Storing form data, sending email, storing and managing learning materials and reports (LLR)
Cloudflare, Inc.	Hosting the website, the student/parent dashboard and the admin pages; processing access records
StepForward (Philippines, LYVON education partner)	Teaching lessons and writing learning feedback
Payment service provider	Payment processing (named on the payment screen)

The Company supervises its processors so that personal information is handled safely, and will update this policy if a processor or task changes.

07 Overseas transfer of personal information

Recipient	Country	Items	Purpose	When and how	Retention
Google LLC (policies.google.com/privacy)	USA and other countries with Google data centres	Request, enrollment and learning information in 02	Data storage, email	Over the network when a form is submitted and while services are used	Periods in 04
Cloudflare, Inc. (cloudflare.com/privacypolicy)	USA and others	Access records, IP address, form submission data, dashboard usage data (including learning data and LLR)	Website and dashboard hosting	Over the network when the website or dashboard is used	Periods in 04 for each item
StepForward (contact via [email protected])	Philippines	Name, lesson schedule, learning goals, learning data (LLR)	Teaching and feedback	By email or cloud when lessons are assigned	Until lessons or the partnership end

You can refuse overseas transfer by writing to [email protected]. If you refuse, services that depend on it (receiving your request, running lessons) may be limited.

08 Your rights and those of legal guardians

You may at any time ask to access, correct, delete or stop processing your personal information, or withdraw consent, by writing to [email protected]. The Company acts without delay (within 10 days).
Personal information of children under 14 is processed with the consent of a legal guardian, and the form is filled in by the guardian. Guardians may exercise the rights above on the child’s behalf.

09 Cookies and website analytics

By default the website uses only cookies needed for basic functions such as language settings.
Visit statistics are collected with cookieless Cloudflare Web Analytics; Google Analytics cookies are used only if you consent.
You can refuse cookies in the cookie banner or your browser settings.

10 Security measures

Access to personal information is limited to the minimum number of people who need it
Two-step verification and access control on accounts
Encryption in transit (HTTPS)

11 Privacy officer and remedies

Privacy officer: Patrick Noh, Representative
Email: [email protected]

You may also contact: Personal Information Infringement Report Center (privacy.kisa.or.kr, 118), Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972), Supreme Prosecutors’ Office (www.spo.go.kr, 1301), Korean National Police Agency (ecrm.police.go.kr, 182).

12 Changes to this policy

Changes are posted on the website at least 7 days before they take effect, or 30 days before for changes that materially affect your rights.

Effective: launch date of the new website · Previous version: January 2026

Terms of Service

These Terms govern the conditions for using the MedBridge · MedPath · MedConnect services provided by LYVON.

01 Purpose

The purpose of these Terms is to define the rights, obligations, and responsibilities between the Company and users in connection with the use of the MedBridge, MedPath, and MedConnect services provided by LYVON ("the Company").

02 Definition of Services

The Company provides the following services.

MedBridge — Foundational medical English program (introduction and fundamentals)
MedPath — Premium medical-school admissions English program (Starter · Core · Pro, three tiers)
MedConnect — A medical English membership for after admission (for students of medicine, dentistry, pharmacy, and veterinary science, and future medical professionals; pilot launching July 2026)
LLR system — Analytical reports based on learning data

03 Use of Service

Users may apply for the service according to the procedures provided by the Company.
The Company may restrict or reject an application when necessary.

04 Class and Session Policy

Classes and sessions operate on a reservation basis.
Schedule changes must be requested at least 24 hours in advance.
Same-day cancellation or no-show may result in the class/session being counted as used.

05 Payment and Refund Policy

Users must pay the applicable fee before using the service.

Category	Refund terms
Before classes begin	Full refund
After partial attendance	Refund based on remaining classes
After a certain period	Refund may be limited

Detailed refund rules may be provided separately for each program (MedBridge · MedPath · MedConnect).

06 User Obligations

Users must not engage in the following.

Identity theft
Disrupting service operation
Recording classes/sessions or distributing materials without authorization
Inappropriate conduct toward instructors or the service

07 Intellectual Property

The copyright of all educational content and materials (including MedBridge · MedPath · MedConnect) belongs to LYVON.
Users may not reproduce or distribute them without authorization.

08 Changes and Suspension

The Company may change or suspend the service in the following cases.

System maintenance
Service improvement
Unavoidable operational reasons

09 Limitation of Liability

The Company is not liable for the following.

Issues arising from the user's fault
Service disruptions due to external factors (e.g., network)

10 Dispute Resolution

These Terms are governed by the laws of the Republic of Korea.
In the event of a dispute, the competent court shall be determined based on the Company's location.

Last updated: January 2026